I'm experienced - with over 20 years of successful IT and change programme and project delivery across industries including Retail, Energy and Media.
I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.
I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.
I'm business focused - with a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.
I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.
I'm passionate - about creating value through efficient and engaging process
Designed and Led a Transformational Business Change Programme to deliver a step change in Risk and Compliance Management Capability and Maturity.
Led multiple workstreams including: maturity benchmarking and improvement; tools and technology; capability and training; communication and cultural change.
Business change activity across 9 value streams covering 1000+ employees - articulating and tracking progress between "as-is" and "to-be" states.
Supported 30+ functions to develop and deliver improvement plans to embed proactive risk and compliance management practice and culture.
Surfaced key risks at all levels across the SO and provided a framework, management process, tools, and technology allowing better management of them ongoing.
Development of an online obligations and controls matrix, providing better clarity of compliance objectives and controls across the business.
Built a Champions network of 50 Risk and Compliance SMEs - up-skilled via a training programme, and provided an online toolkit, to enable them to lead effective management in their areas.
Trained over 450 people through 90 Risk Workshops.
Internally developed and embedded a new Risk Management System, used by every team across the System Operator.
Recruited and led a programme team of analysts and SMEs, as well as engaging third party vendors (e.g. PwC, EMC) as required.
Provided progress and assurance via reporting and presentation to senior management, internal auditors, and external regulators.