I'm experienced - with over 20 years of successful IT and change programme and project delivery across industries including Retail, Energy and Media.
I specialise in - Programme and Project Management, Business Change and Software Development Lifecycle, with a particular passion for CRM and Customer Loyalty.
I'm adaptable - using varied delivery methods across both large corporate, sme, and start-up environments.
I'm business focused - with a strong business acumen built through varied leadership roles. I've held P&L responsibility for IT teams, built numerous business cases and managed varied programme and projects. I hold a first class Executive MBA from Warwick Business School.
I'm a people manager – having recruited and managed teams of technical resources including third-party suppliers, on-site and off-shore contractors, and permanent technical staff. I have experience in mentoring, coaching, and developing/delivering training.
I'm passionate - about creating value through efficient and engaging process
Appointed by the CEO to develop a CRM approach for the society, including:
Creation of CRM strategy and business cases for capital and revenue approval by CEO.
Recruitment and project management of internal resources and an outsource partner to deliver a Single Customer View and associated tools for segmentation and marketing automation.
Stakeholder management across marketing and retail streams to implement CRM and data-driven marketing for six retail businesses (Food, Travel, Energy, Pharmacy, Funeral and Childcare).
